Our 4 month old sofa has a recognised manufacturing fault by way of the all the fibre filling in the seats/backs and arms have collapsed to the point of the wood is evident on the arms underneath. An independent guy cam to look at it and has reported that it is a manufacturing fault (we have 2 of these sofas but the second one does not get much use so suspect the same thing will happen to that one too). Harveys have contacted me today and they want to repair as under the consumer rights 2015, however I would have liked them to take it back/return it. Apparently they are going to come to our house (costing me personal time as we both work full time) completely dismantle the sofa, stuff it again and reassemble in my living room, on my new rug and floor? I am not sure what other people think but I don't think this is acceptable.
The sofa is a 'Luxury' Reid Prezzo Leather. Please do not purchase one of these! I did put a review on the sofa on line with Harvey but they would not up load it!
6 years ago
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