Customer service is extremely pathetic, appalling. They do not value the custom and more interested in making complaints worse instead of resolving it for customers. Bought sofa that did not arrive in agreed time frame. Called customer service to find out whereabouts and was said “ I DONT KNOW”. I was then told that I will get a call from HDS NEXT WEEK AND DELIVERY OF FURNITURE. Waited again and called after 3 days. I was told that no calls were promised and sofa can only be delivered next week. I refused to that and asked for manager. I was told that manager cannot come on phone and the phone cannot be transferred. Asked to be transferred to customer services and was told “ THERE IS NOT ONE”. That was a shock. Manager called Tony calls later backing up his staff in extremely rude manner and asks, you can cancel your order and you have to let me know now. This is how DFS treats customers and finds easy way out by cancelling orders and simply walks away after giving inconvenience to the customers. I need to know that I booked time off at work after spenking to call centre, who is responsible for the waste of time and holiday that was not required and on top inconvenience. In the evening I received email from delivery company informing me of delivery date that DFS fixed on my behalf without even consulting me and asking if that was convenient or if anyone will be available to accept that delivery. So imposed delivery and who is going to pay for the time off that I will have to take as I wasted day off already. This is utter disgrace and DFS should be proud of so called customer service.