Ordered a tent a week in advance of a camping trip from Blacks website. Was informed some orders may take 10 days to arrive but 80% of orders arrive within 4 days. The day before my trip I had still not received a dispatch email so went to Millets and bought the same tent in their store. I called Black 'Customer Care' not that they do care. I wanted to cancel my order which had not been dispatched. I was told that they could not cancel the order and I would have to wait for it to be shipped and then refuse delivery for it to be returned. I explained that I was leaving to do away on holiday and that Hermes would likely just leave it on my doorstep but was told that this could not happen as Blacks have 'safeguarding' measures in place to prevent this. Low and behold the day after I leave Hermes leave it on my doorstep for all to see. I emailed Blacks again forwarding the Hermes delivery email to them and explaining that it could easily get stolen and asking them to get Hermes to go and collect it only to receive a generic email back asking me to claim for non delivery of the item. Get home 5 days later luckily to find the tent still there. I call Blacks to arrange returning it only to be told that I need to pay to return the item. I did not want the tent in the first place, I did not accept delivery of it and have had to pay for returning it. 1 month later and I have still not received my refund nor hand any contact from Blacks. Disguting service from an appauling company. Avoid at all costs.