Absolutely horrible customer service to say the least. We had two nights free and we booked online. The booking was confirmed and I canceled all my meetings to enjoy my vacation. Upon arrival at the hotel, we were told that booking for two nights straight is not allowed. So why did the online system allow that? Accor insisted on us canceling our second night and paying for it instead. So we had to spend an extra $100 just because of their incompetency. The people who talked to us were very disrespectful and kept insisting it was our fault. That was the worst customer treatment I've ever experienced in my life. Never again Accor. Will never recommend it to anyone.