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Accorhotels Reviews

1.4 Rating 22 Reviews

9 %

of reviewers recommend Accorhotels

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About Accorhotels:

Accor is the world’s leading hotel manager and market leader in Europe. With more than 4,000 hotels around the world, Accor operates in nearly 90 countries.
From luxury to budget, Accor hotels’ brands are constantly reinventing their concept to satisfy the needs and expectations of business and leisure customers alike.
In the UK Accor group has more than 180 hotels divided in 7 brands: Sofitel, Novotel, Mercure, Ibis, Allseasons, Etap and Formule 1.Every day, Accor is pleased to provide travelers with the accommodation and packages (spa, golf,…) best suited to their needs and assure them of the highest quality service.

Phone:

0871 663 0624

Location:

Immeuble Odyssey 110 av de France
Paris
75210 Cedex 13

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Accorhotels 1 star review on 14th April 2024

Accorhotels 1 star review on 14th April 2024

Accorhotels 1 star review on 2nd August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very sneaky and underhand Been a member for a few years now and found them pretty good until today. Went to Ola e a booking with our usual hotel for 5 rooms. Decided to call them as it was multiple rooms and asked them to email me an offer. I specifically asked if they could break down the price of each room which they did on the email they sent to me. Only after mistake on the booking I called them to amend it and they said they would need to send a brand new quote. This is when I discovered that the total price wasn’t what was listed on the email and actually included an extra charge on one of the rooms which wasn’t listed anywhere. Unless you had a calculator to tally up the amounts you would never have known. I wax on the phone with an agent for over 1 hour trying to understand the extra charge. Basically the extra charge is there and included to the total price but not listed anywhere. This is surely not prohibited as I specifically asked for a breakdown of the cost. This is very very sneaky and an underhand way of doing business in my eyes. People beware of the costs from these guys and always tally up the amount yourself. Get it sorted Accor and be a bit more transparent with your prices.”

Accorhotels 1 star review on 14th April 2024

Accorhotels 1 star review on 14th April 2024

Posted 4 days ago

“Awful, we are constantly ripped offIf they manage your apartment they will rob you blind. They manage our Soul apartment and they take, take, take. We probably get 25% of the rack rate after all costs. They charged us when the tenant broke the television, they charged us more than a new one would cost and gave us a second hand one. They charge for cleaning every day, we stayed there and it was never cleaned. They refuse to answer our requests to substantiate the costs, just ignore us. We will be moving to someone else.”

Posted 1 month ago

“This review is about my stay @IBIS BUDGET CANBERRA I never thought I would write a review, I have never done it before, but this one is worth my time. It was the most horrific stay and I wish no-one goes through such traumatic experience. We booked for 5 nights (paid in advance), stayed the first night at my partners insistence. After 13 hours of driving my partner was very tired and I too. We booked a Queen bed accommodation and were offered initially a king single bed that was best suited for people with disability, so we requested another one and was given a double bed with a bunk bed on top, we accepted it because we were told that the room that we booked was given to someone else. All their rooms are unclean, no chairs to sit on, a very dirty plastic stool, nothing was clean, there was a bug in the toilet, shower dirty, all rooms are very, very small, photos are deceiving. So, no ethics, no satisfactory customer service just right there. At time of going to bed I tried to get in bed but I did not notice the wooden bunk bed right in front of me and hit my head so hard that I nearly passed out. My forehead was very swollen and badly bruised! It was very late and when I went out to the Office which was just outside the room, there was no-one but most importantly there was no first aid kit or an emergency phone. The next day it was a Sunday and there was no Pharmacies opened. I understand that it's a budget hotel and my partner wanted to stay closer to the convention he was going to; but there is total negligence, lack of duty of care, poor customer service, unclean, the list is endless. The next day we asked for our refund because we were not going to stay one more night there, unfortunately it was prepaid and we had to get refunded; one of the remaining 4 days was refunded, the General Manager said that he organised 2 of them and to contact another booking agency for one of the days but we never got any refund, I did contact Expedia which he said has organised the refund for us but Expedia had no knowledge of such bookings, also the third agency, Webbed, had no record of the booking. I went through traumatic days also trying to contact all those agencies. I tried to call the hotel to explain my situation but never got an answer. I am still unwell with the big bruise on my head and a sore eye after almost a month now and they kept the 4 days book paid (VERY POOR CUSTOMER SERVICE). IT'S A HEALTH HAZARD! Keep away from them. I couldn't wait to get out of there! They are lucky I give them 1, this hotel deserves nothing.”

Posted 1 month ago

“We are members of Accor (All.com). We were driving through France, and decided to stop for a rest and continue the next day. We selected the Ibis Chalon-Sur Saone Europe Hotel, for its proximity, in addition to knowing it, since we stop at it at least twice every year. When finalizing the reservation through the app, we realized that the dates were wrong, so we immediately canceled and made the correct reservation. Upon arrival at the hotel we were assured that the refund would be made within a few days. A month later, it had not happened. We called the hotel, and they asked us to send an email. It's been another 15 days since we sent the email, and they haven't even responded. I called today, and the employee told me that the hotel's policy is not to return reservations made and paid for through the application, if they are canceled. I asked that person what the advantage is of being a member and booking through the application, and he replied that "he wouldn't know how to give me an answer", but that he should call tomorrow to speak to someone else or send an email (one of those that they don't answer). Conclusion: do not make the reservation through the app. Do not pay your reservation in advance. Book by phone, and pay at the hotel when you check out.”

Posted 2 months ago

“I was a bit pi..ed off when I found that Accor were going to automatically renew my membership. I was totally unaware that this was their policy, so cancelled my membership. Then a very pushy saleman called me describing what a great deal they had to offer if I renewed, but he did not like it when I said that I wanted to run it past my wife first, he got quite annoyed and curt on the phone, so I told him he could stick it. There are other avenues for good accommodation and restaurants. I dont reckon that they are that good compared to where we have travelled overseas. I don't like it when a salesman comes the Raw Prawn and gets pushy to get his way, I will never rejoin Accor.”

Posted 3 months ago

“Absolutely disgusting customer services. Said they would cancel without charge but still charged full fees. Made a complaint to their email address but never responded.”

Posted 4 months ago

“Incorrect information by salespeople cost me two nights accommodation. After 19 years of membership Accor can jam it..”

Posted 5 months ago

“Absolutely disgusting Company with bad customer service. Don’t call back when they say they will. Take your money but will not refund then takes months to get it back. Rude staff ring and harass you to join the program time & time again after you say I’m not interested due to bad customer service.”

Posted 7 months ago

“The customer service for Accor is absolutely appalling! No one will ever answer communication related to my concerns. I booked a night at a Novotel and then, when I called the hotel, was told that I had made a booking for the previous night which had been classed as a no show. My reservation clearly shows the date that I booked! The mistake was entirely the fault of the hotel/booking system and yet I’ve received no correspondence about how to resolve things, other than the suggestion to claim it on insurance! This is not good enough and I am really shocked considering the supposed reputation of the company!”

Posted 7 months ago

“my reservation for an Ibis budget hotel in Vienne, France was canceled by "somebody" of the local staff. the customer service's response was disappointing”

Posted 9 months ago

“Worst wedding dinner held af Sofitel Hotel City Centre in Singapore which I have attended. My colleagues and I have to ask for our food a few times eventhough it was served course by course. When we look around, we noticed the rest of the tables was served first and eventhough the rest of the invites have already finish their food ours never came. Of which my colleagues and I highlighted to the service crew then it came later and when the second course was served I have to ask for my share the staff says it has been distributed. In short the service crew doesn't know anything, and when food was served the staff just dump the food on the table. Drinks were not top up we have to ask the staff a few time to top up our drinks. I feedback to the hotel and my feedback was handled by the director of catering which the handling party does not have any empathy in her email and when I informed that I be writing a review her answer was vague and has no empathy.”

Posted 10 months ago

“Cancelled within the parameters their REFUND POLICY yet they kept my money AVOID AVOID AVOID AVOID AVOID”

Posted 11 months ago

“Well now comes the I the moment of Amsterdam funny RUDE manager and UNTRAINED STAFF working there, I paid for 2 nights from my money app that is for 16th to 18th February, and I asked my company to pay form their end for another one night extension that is for 18th to 19th February, well the company did the extension by sending emails to me and the hotel, on 17th feb evening at 7 pm and I got it confirmed form one of the incompetent staff who said all is in order and no problem for additional night and i also paid for my breakfast for 19th through my app as that was missed by my booking company, and next morning 18th at 0730 am I went for business meeting whole day in Rotterdam and I came back at 0630 pm and my key was showing red on the reader so i went to the staff there and the untrained staff said I need to pay for late check out I mean what the hell??? I raised my tone definitely, whole day once tired travelling and this surprise for me? even I saw a man in my room with door open about to throw my stuff about maybe when I had my expensive valuables, what is this when I confirmed all was in order on 17th February pm? Then came the moment of the twist the joker Manager I don’t know his name he said calm down calm down I told him as I was definitely tired whole day working, and then this joker said either I stay or CAN LEAVE the hotel without even considering apologies he just said get out of the hotel then I took my bag and got hecked off, who the hell cares about this cheap joker and his attitude no apologies nothing only complaint about my yelling? Obsessed with such people working and me being a member of Accor hotel I got treated this way? Well shame on this hotel and the staff specially the joker small shorty manager … god save the tourist from this joker. Overall a big O ratings… I would like this to be investigated that i was asked to leave the hotel at 7 pm so late and luckily i had to book myself another hotel in Belgium i made my way from Amsterdam to Belgium that evening with so much tiredness and still though i am a tough man in this travelling but i am not a tough mean when it was such a insulting to me my dignity, as i was treated like a dog asked to get out of the hotel in such a sick manner? do i really deserve this? i have seen hotel managers so good in the past who treat guests as gods but here i was treated as a dog, well i know because of this cheap manager and his incompetent overated staff the whole name of hotel is spoiled that made me feel like a dog when the manager said get out of the hotel i don't want to see you in the hotel, that hurt my feelings and insecurity not to stay even a minute in the hotel as i was scared of my life that the manager might call his bouncers to kick me out of the hotel. then i had to immediately vacate the room checked out and travelled to Belgium for safety and i booked hotel that night in Belgium after travelling 3 hrs train.”

Posted 1 year ago

“J'aimerais savoir s'il est logique que le prix explose lorsqu'on réserve pour la période de Noel? Chambre a 120 Euro en Aout et passe a 170 pour le Noel suivant? Une explication? En tant que chef d'entreprise, j'adorerais pouvoir bouger mes prix sans négocier avec mes clients.. Mais ce ne me parait pas très commercial !! Bravo.”

Posted 1 year ago

“This is one of Novotel Darwin CBD managers”

Accorhotels 1 star review on 2nd August 2022

Posted 1 year ago

“Very very bad experience With my booking at ibis Cannes. My room was booked for myself and two kids, on arrival they didn’t have the room and said it was not there problem after taking payment. After 4 hours with customer complaints no joy. Get through to uk head office where a lady called Bridgett put us in a hotel in Nice on a like to like price rate. On check out they charged me the hotel rate for Nice. Called Bridgett who doesn’t take my call or texts. Would never book with this group again. Would highly recommend not booking with with them. No customer care. Never had such a bad experience as this ever before.”

Posted 1 year ago

“Absolutely horrible customer service to say the least. We had two nights free and we booked online. The booking was confirmed and I canceled all my meetings to enjoy my vacation. Upon arrival at the hotel, we were told that booking for two nights straight is not allowed. So why did the online system allow that? Accor insisted on us canceling our second night and paying for it instead. So we had to spend an extra $100 just because of their incompetency. The people who talked to us were very disrespectful and kept insisting it was our fault. That was the worst customer treatment I've ever experienced in my life. Never again Accor. Will never recommend it to anyone.”

Posted 2 years ago

“the worst customer service I have ever received . Had my member ship cancelled June 2021 without notification . Paid my renewal December 2021 unaware my membership had been cancelled . Have spent 4 hours over the past two days trying to sort out this mess. Will obviously not be renewing again. Recommend you avoid at all costs . Absolutely frustrating company whose incompetence knows no bounds .”

Posted 2 years ago

“IBIS Styles in Tablisi does not care for the customers. A simple request is also denied.”

Posted 2 years ago

“I have used Accor hotels regularly for some years, but a recent experience with their booking site, and their response afterwards disgusted me. The Accor hotels booking site has never been great, but this is the first time I have had a serious problem with it. The issue that I have experienced was: On 12th March I attempted to make a booking at this hotel for 15th - 16th June 2018. When the confirmation email arrived I was shocked to find that it was for 16th-17th March. As soon as I realised this I immediately cancelled the booking, but as it was a non-refundable booking my debit card had already had the funds taken. A search of my browser history confirms that the correct date was entered originally, so it would appear that the Accor hotels software changed this date at some subsequent stage, without me noticing it. Despite the fact that I have evidence to the contrary, they continue to insist that the error was mine. They have so far refused to show me any proof that I made an error at any stage of the transaction. The confirmation email was timed Mon 12/03/2018 18:28 and the confirmation of the cancellation was timed Mon 12/03/2018 18:46. Note that less than 20 minutes elapsed (and 10 minutes of this was spent TRYING to get through to Customer Services on the phone without success!). I contacted Customer Services via the web form, but they refused to help me. My family are regular customers and I am disappointed that Accor are prepared to lose our custom over this matter. However I refuse to do business with thieves, so I will not be using Accor hotels in the future. If you want to use an Accor hotel, I suggest that you book through a third party website rather than directly. The Accor hotels website is clearly unreliable. I notice from other reviews on Trustpilot that I am not the first to experience this problem. You only really find out how good a company's customer service is when something goes wrong!”

Posted 6 years ago

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Accorhotels is rated 1.4 based on 22 reviews