First time ordering and very disappointed, received my order but upon opening the package I noticed inside the packaging that the bag the Lois cords were in had already been torn open, upon inspection of the cord they had a terrible odour like they had been left in a restaurant kitchen, it appears to me that these had already been returned by another and then sent out to me as new, so returned for refund, however although these imo fell under faulty goods due to the condition I received them, seller charged me for the return postage which goes against their own returns policy.