i joined 6g internet aka opus broadband on 10/11/23 honestly my internet speeds were terrible with the service before and the 100mbps caught my eyes and seamless streaming for such a reasonable price, they started my contract that very same day and installation was just 6 days later 16th it was installed and tested at 130mbps i thought oh wow thats amazing so much better than the 26mbps we were living with before, that night it dropped to 6mbps the 25 then 72 then 102 it was never stable, couldnt even stream the walking dead, it buffered and stopped and kicked me back to the disney plus menu, i reset the rooter which only changed its name and password back to default, luckly i found the default on the back of the rooter, i spent 46 mins on hold the next day about it to be told it takes 24 hours to stablise and i shouldnt of reset the rooter, the customer service person tried to change my pw to 1234 or something daft and i still dont understand why, i waited 24 hours and still my internet wasnt stable i submitted numerous tickets and waited for techinical support hoping to avoid the distorted hold music for 46 mins of my life, day after day i submitted tickets until finally yesterday someone got back to me, amelia.. i thought the hell was finnally over and my prayers were answered, she suggested hard reseting my internet, am old and i thought this was reseting the internet it wasnt it was unplugging all the wires from the boxes then switching them off at the wall putting the wires back in and she was oooh now youll be good to go and honestly id already done that, didnt know it was hard resetting the internet though, later that day the irractic connection got really bad again and was unable to stream or anything ... disapointed i checked my contract to see when i could cancle with out being charged every month for 2 years and my cooling off period ends today so i waited on hold for 30 mins called and explained its the last day of my cooling off period and ive had enough it never worked, i was put on hold for 10 mins, he came back offering me 6 months cooling off piod i declined said i just want to cancel please, he tried to say ive not let them fix the issue, i said ive tried to let you fix it multiple times, he said is your internet working now? i said am cancling within my 14 day cooling off period like ive stated already and he said its cancled and hung up. we shall see if this is the end of this because they didnt mention collecting the equipment or anything so they may try to charge me for that or for installation ectra i duno yet