Bought a part for a carpet cleaner bissell brand in March, I was told it was out of stock end of July still no part but regular emails saying item will be there in 2 weeks. Item arrived late August by this point I no longer required as the machine was broken up trying to take it apart so I asked to send item back not even taken out of the bag it arrived in they gave details for return. I then get a email to say they cannot give refund as the company went into administration during my purchase so they would give me voucher valid until 31st October 23 I have tried and tried to use this voucher ,I have spoke to roopa on the chat box who confirmed still valid , I email the company again explaining I want to buy spare part for fridge freezer they email back telling me voucher only valid for bissell , but my bank statement says payment taken by 4ouhouse. Moral of story EVERYONE be aware this is a company that will scam you, I'm going to make sure the word is spread asmuch as possible my purchase was£16 I can see mire comments that have dents so much more ,maybe if screwfix are involved they may get fed up of all the bad reviews and actually do something about it