I placed my faith in ordering a kookaburra ghost pro bat after speaking on phone and being reassured bat will be picked by an experienced cricketer. I emailed my requirements and requested a call back during pick up. Unfortunately, there was complete lack of transparency and communication break down from this point. Instead of call back, I received an email confirming that the bat is with courier headed to me. I made multiple calls, but could not get through to sales or warehouse. The admin took multiple messages and gave standard reassurance. The bat delivered was nowhere near standard kookaburra ghost description. It was heavy and chunky with 40mm edges, instead of the light and balanced option that I had ordered. I tried to get it replaced to be then informed that there was nothing in their stocks to match my need. I am now stuck with a bat, that does not match my need, and no option to rectify. Good lesson learnt!