"Normally 24/7 are quite good but for this journey I only gave 'acceptable' as the journey was sub-contracted to minicabit who in turn sub-contracted it to 'Abbey Wood Cabs'. I raised a complaint against 'Abbey Wood Cabs' as their driver was not only late but rude to the passenger as he was frustrated that he could not find the pick-up location."
We would like to thank you for taking your time to send us the feedback in regards to the journey booked for the 27th of October. Please be kind to accept our utmost sincere apologies for any inconveniences caused on this occasion.
Due to the fact that the controller on duty was informed by the driver that he would not be able to reach your location on a timely manner, the booking was outsourced to another minicab company, just to make sure a driver would be there to pick you up.
This kind of situations do not happen on a regular basis and we hope that you will understand that this was a one-off unexpected issue which arose due to a combination of factors that were outside your control.