To anybody reading this the more of us that complain to trading standards, action fraud, watchdog the better. They will not let you go. Even after you have cancelled and paid the cancellation fee they still try to take the policy fee. To the lady stuck in the ten year contract take them to the small claims court. You can make a claim via Money Claims if its under £10,000. You can file an application,you dont need a solicitor. The contract has unfair terms and the boiler they are offering is also unfair and of poor quality. I have no idea why they are allowed to operate, they have been on rip off britain and watchdog. They dont offer what they say,infact they do what they please but never for the customer. Dont get caught up with their lies. Do everything in writing. They lie over the phone. Everytime they have someone go in they learn by it then manipulate it by being more crafty. You have been warned.