I have been a customer of 247 Home Rescue for a number of years, but my recent experience has put me off renewing my next contract. I have been without hot water for a number of days now and despite 2 visits the issue is still not fixed. It was misdiagnosed on the first visit. The second visit worked out quickly what the issue is. I am now waiting for an update when they will return to fix the switch on the hot water tank, but they can't give me a date when. The communications around this have not been good or effective. It was only by chance I saw on the 247 app a date had been confirmed for the first 2 visits. The app now says there are no open claims. Until this issue 247 have given a good level of service. Now it is disappointing. UPDATE 1 247 called and left a voicemail to call back, which I did. The parts are being ordered but could not confirm the expected timescale to resolve the issue. I have also received a text message regarding this review asking for more information. It's not clear if you just reply to the text message. It would be easier to discuss with someone directly, so they can understand the situation more fully. UPDATE 2 - 04/11/22 Now day 6 since claiming on this policy. I called 247 to get an update to be told that an all day appointment had been booked for today. I have had no notification about this. The agent said someone tried calling but no missed calls or messages were on my phone. The phone is working for others who call. Text messages are received asking for more details about this complaint, but no one responds. I asked to speak to someone about my complaint. The agent said they would put it through to the relevant department and they would be in contact. Once again, poor customer service. UPDATE 3 - 04/11/22 - again The engineer turned up but was not qualified to do the job, although he did know what to do and could have done it. The engineer confirmed my mobile number, which was incorrect in the 'notes' section of the job, hence why no one had called me back (except the sales team who tried to sell me a new boiler?). Once again, I've been left with a system that doesn't work. I called the 247 office again who spoke to the engineer directly. They have raised again to the complaints department and said someone would call me back. There are other things that I'm not putting into this review which I'll discuss with a senior person from 247 at some point. I have now reduced the review to 1 star. Poor customer service and poor ineffective communication. For the avoidance of doubt, the engineers who have been visited my home have always tried to be helpful and understand my frustration. They have also been professional. When will this be resolved? No doubt a response will be put below saying someone will contact me, but they haven't contracted me to date.