We had booked for our driver to collect us at 20:45, knowing exactly how long it took for us to clear customs. When we arrived at the collection point (at exactly 20:45) the driver was not there. It took two telephone calls to reach the driver. When I finally got hold of him, he told me that our flight was early and that he was still on his way. He did not collect us until 21:05. He also did not help my wife carry her luggage to the car. During the journey, the driver was courteous. It was still nonetheless disappointing that we were left waiting for 20 minutes and then the driver diverted blame even though we were there at the arranged time.