Read all 247 Heathrow Airport Transfer reviews.
"DRIVER DID NOT TURN UP. REARRANGED NEW DRIVER AFTER 2 HOURS. ELDERLY COUPLE FROM ABROAD. IT IS NOT ACCEPTABLE. VERY POOR SERVICE."
Posted 1 year ago
We would like to thank you for taking your time to send us the feedback in regards to the journey booked for the 26th of June. Please be kind to accept our utmost sincere apologies for any inconveniences caused on this occasion.

Due to the fact that the controller on duty was informed by the driver that he would not be able to reach Heathrow Airport on a timely manner, the booking was outsourced to another minicab company, just to make sure a driver would be there to pick you up. We were not aware of what happened until the receipt of your feedback and we have immediately addressed this further with them. We completely understand the situation faced on this particular day was not a pleasant one and we sincerely apologize. As per our standard procedure, whenever one of our drivers cannot reach on time, we do our best to provide the journey in a timely manner, which usually means outsourcing the job through another minicab company. This kind of situations do not happen on a regular basis and we hope that you will understand that this was a one-off unexpected issue which arose due to a combination of factors that were outside your control.

We strive to offer an excellent service at all times and I hope that you will see an improved level of service the next time you travel with us if you are willing to give us another chance. By way of apology, we would like to offer you an extra discount of £20 for one of your next bookings.
Posted 1 year ago
247 Heathrow Airport Transfer is rated 4.56 based on 252 reviews

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