Driver delayed and company didn't send a substitute. Had to wait at airport for over 45 minutes. Not acceptable.
Helpful Report
Posted 2 years ago
We try our best to make sure that our customers have a smooth and pleasant journey from the moment they book a car till they are being dropped off. In spite of our best efforts, there are situations when indeed, our expectations are not met.
The events that led to our driver not making it to Heathrow were outside of our control. This was already addressed further to our driver's supervisor who will investigate in an appropriate manner with the controller on duty.
As you have been using our services for several years, you know that such situations do not happen on a regular basis and we hope that you will give us the chance to offer you the kind of service that you are accustomed to. Situations like the one on Wednesday evening are something that we strive to prevent all the time and it is our aim to offer an excellent service at all the time.
Please contact us anytime you encounter any difficulties or we need to bring some changes in the quality of service we offer, your feedback would be much appreciated.
Posted 2 years ago
247 Heathrow Airport Transfer is rated 4.58 based on 264 reviews

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