"We ended up paying much more for our journey. not sure if it was because the driver was not aware of the 10% discount I have on my account...
He claimed he waited one hour. but he should have checked the delay of the flight (it landed about 40 minutes late).
Also, we had to wait for him to come and pick us up at the drop off point, as per his suggestions, for about 20 minutes.
Apart from this, the driver was a very pleasant person and good driver."
We would like to thank you for taking the time to send us the feedback in regards to your journey and we are so sorry to hear that you had an unpleasant experience with us. We investigated what happened and things weren't as you described. We always monitor the flights and in your case, it was a delay of only 15 minutes, not 40. Driver was on time at the airport for pick up (DAP) at 12:50 and passenger was on board at 13:13, no reason to be charged extra for waiting time. So there is no way it was otherwise as stated in your description, every step of the transfer is monitored through our app.
If you want to make an official complaint about this, please give us more details in regards to how much you paid for the transfer.
Thank you, have a great day!