We prebooked a cab from 247 transfer from Gatwick and had to wait 40 minutes for the driver to arrive as he was given the job only after we called their office to ask where our cab was when we saw it wasn’t showing up. When speaking to customer service they did not apologise for the wait at all and said that I could only get a refund by sending them an email and then the supervisor would “get back to me in a few days”. When asked about a more specific timeline they weren’t able to be more precise. Appalling service particularly for the price we paid. I will try to get in touch to get at least a partial refund but I am not holding my breadth. Will not use again.