Never had so much fun talking about my funeral arrangements,Ian gave me so much information and at a speed I could understand and at the same time made me laugh my head off ,I felt as if I had known him years ,what a pleasant informative caring person he is ,I had been let's say misled in the plan I used to have ,but after speaking with Ian he told me everything I needed to know about my policy and yes I would recommend this company to anyone who hasn't got a plan in place and those who have to check their policy to make sure you have the right information about your plan because I thought I had until this man IAN called me and told me after going through it I didn't have the plan I thought I had and saved myself and my kids quite a bit of money Cheers Ian what a pleasure buddy Keith