Left out to hang. AVOID!!!!!! I set up a policy on the 31 August 2023 to start on the 02 September 2023, paid the deposit and moved on. With in the next few days I receive the "welcome" email and emails to leave a review. At that point I just move on like you do. This is the 2nd car I had on the policy at the time, and I then sold one of them and had to cancel the insurance for the 2nd car, witch I did and I agreed to pay the cancel price on the 13/09/10. Which I done over the phone. Nothing was said to me about the matter on what I'm about to discuss. Some time passes and I get text messages about a cancellation fee due, so I ring up explaining I've already cancelled and paid for the car I wanted to remove. The reply I got was yes that's a mistake on our end. Some days pass and I keep getting messages about a cancellation fee, so I let a few go without responding thinking it hasn't been fixed yet, it gets to the point where I end leaving a email (no reply) and me ringing again to find out if there going to fix it soon, After some conversation I then find out (this is on the 04 October 2023) that my car I set up a policy for has been cancelled. They sent me ONE email warning me about this that I had missed on the 05 September saying I had 2 weeks to change my bank details ( the problem was when I set it up I accidentally put a 6 instead of a 9 on the phone keypad on my sort code when I set it up) all there systems let me go ahead with it in the first place anyway and even gave me all the welcome emails ect. They managed to send me more emails asking for a good review than warning me about this matter. Had I received more than 1 stupid email warning me I would obviously rectify the matter!! (Bare in mind they have my correct details already for my previous car wich at one point where both active) They made 0 attempts to call me, 0 text messages, when I asked y they didn't they said they don't send messages, but they managed to send me 5 messages asking for money ok?? Had more than 1 email been sent to me I would have noticed, but all I got was the 1 email on the 5th wich was a extremely busy day for me and It got lost within all my other emails I got. So I'm now left with a cancellation of insurance because they couldn't take payment even tho they wasn't even due money for the 1st payment until the 09/10/23!!! Jokers! And then told nothing can be done. I now can't get any affordable insurance for my car as they have all doubled in price, 1st central won't even give me a quote! Along with most of the other reputable company's. I'm now forced to either fork out £1000s for insurance because I have a cancellation on my name, even tho I've never made a claim, or missed a payment in my 7-8 years of driving. All this mess over 1 simple mistake that had the most poor communication attempt for something so serious I've ever seen. I would STRONGLY RECOMEND no one uses this company as there willing to help or fix anything is non existences. I spook with a manager and even tho money wasn't due for another 5 days they have left me out to hang even when I offered to rectify my bank details on the spot. My credit score is now effected by this lack luster company and there poor communication skills!