1st CENTRAL Reviews

4.06 Rating 4,506 Reviews
78 %
of reviewers recommend 1st CENTRAL
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.13 out of 5

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Very good service
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Posted 1 day ago
Hi Nelea, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Yasmin
Posted 6 hours ago
Good price and explanations ad well as helpful staff.
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Posted 2 days ago
Hi Holly, Thank you very much for your feedback. We’re always happy to help our customers :) Yasmin
Posted 6 hours ago
Very pleased with my insurance deal. Very quick and easy too
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Posted 2 days ago
Hi Heather, Thanks so much for your fantastic feedback. We work hard make things as easy as possible for our customers, so they can get on with what matters. Thanks for choosing 1st CENTRAL. Yasmin
Posted 6 hours ago
It was a great experience. My car broke down & their breakdown service (RAC) was excellent: came reasonably quickly despite terrible traffic, diagnosed the problem very quickly & gave good after care advice.
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Posted 3 days ago
Hi Sarah, Thanks for your fantastic feedback. We're very happy to hear that you were given some great service from the RAC after you broke down. Ashley
Posted 3 days ago
Second review, since it's now over a year since my claim started. Still no contact from the claims department about why the claim is still open after they paid out to me and the other party...but clearly not paid everything because the other party is now taking me to court. 1st Central have never informed me of any decision they have made to pay or not pay to the other party, which is this case they have not informed me that they refused to pay this part of the claim (confirmed in writing to me by the other party after I asked the reason for the court letters) After multiple emails about updates on this the claims department have not responded and the person handling my claim is not available and does not return calls (as she has done for well over a year now). So the claim is still open, they don't update at all on any part of the claim at all unless you hound them and pray they send something that makes sense (which the claims handler in question actually did so bad the last time no one else on the department could make any sense of) but it doesn't matter.. So not sure of the process at moment but Im going to be quite alot more broke having to defend for something this pitiful excuse of an insurance company is meant to deal with and inform the customer that paid in full for the insurance contract. Anyone 5 stars you see on here are from the automated email sent out after your sign with them and is about the sign up easily process. They are not about the utterly useless service you get, Which by the way calls are farmed out to a call center in South Africa and no one actually works for the company as they are a call center. So genuinely please avoid the this company you will regret it. Also for the Two faced appology that some person will return to this review about please don't say your sorry because you genuinely are not and they last time i posted a negative review about this matter someone said sorry and they want to sort this.... nothing happened, not a thing. FPM6008961793FC - So you don't do the we can't find your details rubbish response either
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Posted 3 days ago
Hi Robertson, Thank you for your feedback. I'm just looking in to this and will get back to you on Trustpilot, once I have an update. Ashley
Posted 3 days ago
So far I found it easy to get the policy with 1st CENTRAL.
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Posted 3 days ago
Hi Josiah, Thanks for your five-star review and welcome to 1st CENTRAL 😊. Ashley
Posted 3 days ago
straight forward insurance sorted. good price. thanks
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Posted 3 days ago
Hi Erin, Thank you for your great feedback! We always aim to make things as simple as possible for our customers and we're glad your experience was hassle-free :) Ashley
Posted 3 days ago
Good easy service👍🏼nice and fast and efficient no strings attached and all at a decent price
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Posted 3 days ago
Hi Paul, Thanks so much for your fantastic feedback. We work hard to make things as easy as possible for our customers, so they can get on with what matters. Thanks for choosing 1st CENTRAL. Ashley
Posted 3 days ago
Best insure company
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Posted 4 days ago
Hi Ion, Thanks for your five-star review and welcome to 1st CENTRAL 😊. Ashley
Posted 4 days ago
If you check sites to compare prices, they will be always on top of list. 2 months after you buy the car insurance, they call you and ask for more money as you do not live in the UK since birth. Ridiculous experience ever!!! Do not buy this insurance, they are scammers, liers and biased.
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Posted 4 days ago
Hi Helga, Thank you for your feedback. We’re sorry to hear about your experience with us. Unfortunately, all details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. We would like to look into this further for you, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley
Posted 4 days ago
Money taken out of my acc without my knowledge, no emails, no phone calls. 75£ two months after taking car insurance. outrages ! phoned to cancel the insurance as don't want to be with company that steals customer's money and I have been charged 150£ extra!! Arrangement fee £50.00 Admin fee (for making changes during the year) £50.00 Cancellation fee £50.00 never again with this micky mouse company
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Posted 4 days ago
Hi Wojtek, Thank you for your feedback. We’re really sorry to hear about the experience you've had.. Unfortunately, we can't see any of your details, but we would like to look into this further for you. Please contact us by sending an email to customer.relations@1stcentral.co.uk. Please remember to include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Ashley
Posted 4 days ago
Excellent online information and quotes were very easy to understand
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Posted 4 days ago
Hi Katie, Thanks so much for your fantastic feedback. We work hard to make things as easy as possible for our customers, so they can get on with what matters. Thanks for choosing 1st CENTRAL :). Ashley
Posted 4 days ago
Extremely competitive and easy choice for me. 10/10
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Posted 4 days ago
Hi Scott, Thanks for your five-star review and welcome to 1st CENTRAL 😊. Ashley
Posted 4 days ago
I have opened the policy with them few month later they asked me for some documents, One of the documents they asked me for is to provide a letter dated all the way back in 2016 or earlier!! Who TF on earth would keep a letter for that long , why would you ? I have managed to find it but they said they don’t accept it . It was NHS they say they will but no ! So i am now waiting for them to cancel my policy. Just try to stay away from those people as far as you can !! Unprofessional customer service!!
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Posted 4 days ago
Hello, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Unfortunately, at times we do need to see documents outlining different information. If you need any further assistance, please call us on 0333 043 2095. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley
Posted 4 days ago
Everything has gone smoothly online, I have been provided with a good quotation and I was happy to pay full for my policy with 1st Central. It was hassle-free and I would recommend 1st Central car insurance. Thnaks Mahmoud
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Posted 4 days ago
Hi Mahmoud, Thanks so much for your feedback. Our team is continuously making improvements to our website to help make things as easy as possible for you, so we’re very happy to hear you found your experience straightforward. Thank you for choosing 1st CENTRAL 😊. Ashley
Posted 4 days ago
Very easy to access your documents online and very clear
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Posted 4 days ago
Hi Sophia, Thanks so much for your feedback. Our team is continuously making improvements to our website to help make things as easy as possible for you, so we’re very happy to hear you found your experience straightforward. Thank you for choosing 1st CENTRAL 😊. Ashley
Posted 4 days ago
Fast easy and simple
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Posted 4 days ago
Hi Nathan, Thank you for your five-star review and welcome to 1st CENTRAL 😊. Ashley
Posted 4 days ago
Very Straight forward,Quick to complete and answer all questions to set up set. Well priced as well i thought. Many Thanks
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Posted 5 days ago
Hi Dennis, Thank you for your great feedback! We always aim to make things as simple as possible for our customers and we're glad your experience was hassle-free :). Ashley
Posted 4 days ago
Good quality
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Posted 5 days ago
Hi Kamil, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Ashley
Posted 5 days ago
Not a Company I have known before, but very pleased with cover
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Posted 5 days ago
Hi Sarah, Thank you for your five-star review and welcome to 1st CENTRAL 😊. Ashley
Posted 5 days ago
1st CENTRAL is rated 4.06 based on 4,506 reviews