I started my policy with 1st Insurance in 2022. Unfortunately my car was stolen that year and I had to make a claim. On the following year my premium was excessive, which it was understanding after a claim. When I tried to get few NEW quotes prior to deciding to take the one. It cost me £132 a month, because I did not have other opinions I paid for it. I asked 1st Central insurance if I could pay a higher deposit so the instalments were cheaper but they refused. Nevertheless, I decided to pay 4 months payments in advance this for January, February, March and April 2023. And it was just over £700 to pay for the rest of year 2023. However, few days later I had a text message on my phone from 1ST CENTRAL saying they added additional charged to my policy. Now I have over £1000 to pay, almost DOUBLE of the initial price. I called them and explained that for two weeks I had about 4-8 quotes from them. I had to tick boxes on the go compare website. Because of a mistake of not ticking a box, a error they charged me DOUBLE as if it was a fraud ( I am a student nurse I don't need to make a fraud). They have all my details, all my details are on their system, none of my details have changed, same name, same phone number, same address and email.. I tried to explain that it was an error, I would not LIE they paid for my previous system Its all on their system. They refused to listen, were very rude condescending and extremelly unhelpful. I had tried many quotes, 7 quotes in a period of 2 weeks. All the quotes were expensive. I went with one although it was expensive I could not find a cheaper quote but all my details still same. First Cental staff said I did not disclosed a claim from 8 months before. I made a claim with 1ST CENTRAL I had no reasons to lie it was an error on the document was filled online they charge me double on my policy so I am paying almost £2000 for my policy. 1st Central Insurance stuff are rude, incompeten, very unprofessional, Not a clear English and poor communication skills. The worse customer service. They will put the phone down on you if you complain, customer service nonexistent! They will hang up on the phone on you. The worse customer services. And no I would not recommend you to any family and friends 😤. Very unhelpful, customer services hon existent, rude and they will speak down on you. Take your money 💰 somewhere! You will spend a fortune. Don't you dare make any mistakes t filling forms online. You will get charged for it. Its all about the 💰 🤑 💸 💲 😤 Take your money somewhere! Run!!! You will be disappointed