Great until there is an issue, at times where most peoples finances aren’t great does this company feel it’s acceptable to charge a £15 late payment fee when I want to pay today 25th may by payment is due 25th may I can understand if I didn’t want to pay and just missed it, but not when I’m here stressed out wanting to pay I’m on maternity times are hard as it is! Had card issues and issued a new one and want to use that why can’t you just help people. There is no need for any of this hassle. Spent all day trying to pay trying to speak to someone and Nicky most unhelpful advisor as iv had issues with them before, everyone is struggling financially no other companies charge this unless the day has passed and a late fee occurs but I’m here trying to pay and they don’t care, they don’t care I have a family to feed I literally only have my insurance money available in my bank right now. I’m shocked I really can’t believe this awful company please they may be the cheapest but go for a more reputable understanding company because imagine what making a claim would be like I would dread to think.