I placed an order for an Uplift 1.0 at the beginning of February. I outreached the company to request any sort of update as it is March and I still have not received my item or any communication regarding my order. I used the chat feature on the website with no response and then tried emailing the company again resulting in no response. I'm basically now out $300 USD with nothing to show for it. An added insult was receiving a general automated email from the company stating they hoped I was enjoying my product knowing I haven't even received an update yet alone the product itself. UPDATE: I received a response directly from the inventor Tom Lawton who made no excuses and sincerely apologized for me not receiving my item and the lack of communication regarding any updates. He helped me understand as a young start-up business the challenges they need to address, issues they need resolve, and solutions to each problem. Tom did not hesitate in issuing me a full refund and as an additional courtesy allowed me to keep the item as a free gift if it did in fact eventually arrive to me. I was a little discouraged because I would rather have this unique item instead of a full refund but am grateful for Tom taking the time out to directly address the issues I encountered. I would like to report that as of the end of March my Uplift 1.0 was unexpectedly delivered and I could not be any more delighted. The item is more magnificent and mesmerizing than expected. Even after two months of waiting and through all the difficulties I experienced it was well worth it to own such a beautiful item and I'm wishing the most success for Tom and his business!