“Very good. Slightly confused to find a small spring and top screw stuck on magnets at base when it was unpacked. I assumed the spring is supposed to be under the top screw? It's working fine , just need more sun!”
“The whole process has been great. Professional with instant confirmation of the order, clear delivery timelines and updates once the order had been shipped. It was carefully boxed and delivered to the door by courier. Obviously a lot of thought and care has gone into the process. I also follow Tom on social media so enjoyed all the updates along the way.”
“Because of the difficulties sourcing products and manufacturing, and further exacerbated by the coronavirus, delivery of the piece was very much delayed, which I understand and accept, but it was intended as a gift - just way too late.
Overall, buying was easy, communication was pretty reasonable, and I'm really happy to support this version of Uplift and an artist in my local community (although I don't know Tom personally).”
“Although had some hiccups with their local shipping partner, Tom & Nick were very accommodating and responsive and they addressed the issue by literally sending a new one free of charge to replace the old one.
Truly professional customer service!”