“Love this product - beautifully made and quality and precision throughout - right down to the packaging. With the discount I got (or even without) this is amazing value for a piece of artisan created art like this.”
Reporting a faulty product impossible to get any response
I have now returned the faulty uplift sent recorded delivery last week-still no response from you
What do I need to do to get you to help me?
I have bought 4 from you but would like to get the faulty one repaired/replaced”
“Sent for the product, then had to send several emails to find out when it would arrive as recieved no communication whatsoever. Product arrived but didn't work as it should. Got in touch with Tom, after finding out the solution he came up with didn't work Tom said he would send a replacement as soon as the other was sent back, he also said he would pay for return postage. This was several weeks ago!!
After several more emails from me, which haven't been answered I now find myself hugely out of pocket and absolutely nothing to show for. The excitement and novelty of having this product has completely been spoilt. I will now accept nothing more than a full refund of the product and the cost of return postage for the one sent back. .
Hugely disappointed and it certainly hasn't been uplifting for me.
Could you please answer my emails Tom!!! Karen Pegg.”
Tom and Nick thank you so much we absolutely love your beautiful creation. The delivery and packaging all so professional and it looks so gorgeous in our home. Worth every penny and ounce of love that's gone into the making.
Dear Jeannie - thanks for your message. I sent you a replacement dome a couple of weeks ago but admittedly, as it was free replacement I didn't send with tracked delivery. So I am sorry that it's has gone astray but I really do want this to be an uplifting experience for you and you have a whole lifetime to fall back in love with it - so I will send another for free and this time will email you a tracking number so that we can ensure safe delivery and finally get you uplifted. Thanks for your patience. Tom
“Purchase was simple and the product arrived quickly. The packaging is not only attractive but is very well padded.
I had some issues with communication about a replacement dome but it was rectified by Tom as soon as it came to his attention.”