I placed an order on 5/7/17 to arrive on 7/7/17 at a Funeral Directors, I placed it at 8.55 pm and it states that if you want next day delivery, it should be done before 9.00 pm. However, because it was two days later (and it states for 1-2 days you can opt for Free Delivery). Saying that, if I thought it was likely to take more than two days I would have opted to pay extra, that wasn't an issue - and there was no mention that it could take longer. You can also opt to pay extra in order to track it, again, the fact that it was two days away, if it did get lost, or didn't arrive, there wouldn't have been a lot I could do about it. Do they actually take more care, if they know it can be tracked? The fact that the funeral has been and gone, it is irrelevant as to when they arrive, they are pointless now. It was for this reason I requested a refund, but that has been completely ignored and there is no mention of it - it has been completely avoided. It is not even a case of the money, it is the principle. If it stated that it could take longer than two days, I would have paid the extra money - the money is not the issue, it is the fact that the funeral has been and gone so the flowers are of no relevance now. I really do think it is bad management, and things should be stated clearly. Had I known there would have been this issue, I would have used a local florists. Issues like this certainly should be addressed, and I am sure I am not the first person this has happened to.