Ordered item with Special next day delivery for an extra £15. As I was staying in a holiday cottage I needed item before Christmas and without Wife knowing. Even got up early to await arrival as not knowing when item would arrive. 9am comes and goes. Email and ring store. Spoke to Ash blames a female member of staff by believes item was posted as normal post even though he admitted posting it! After I rang again, he confirms it has been posted as normal. So awaiting refund if postal charge and no doubt the item as I won’t be in cottage when it is delivered. Rubbish customer service and no doubt post items whatever customers pay and hope they don’t notice making extra money. Also want to bet this is followed by glowing reviews!!??!?