“This is a classic case of a small company giving the impression of being big and reputable, through a decent website and clever online marketing - do not be fooled! I'm guessing that if there are no problems with your order, you will be happy with the service. But god forbid you have any reason to speak to the person (and it IS just one person, not some sort of 'helpdesk' as they may want you to think) to sort out any potential issues. You will be met with attitude, thinly veiled sarcasm, and ultimately no commitment in keeping the customer happy. You can see from the replies to people's negative reviews online the type of thing to expect - and the reviews I have read are all very similar to the issues I have faced. Cant wait to see the reply to this by the way :)
Basically I ordered a few sale items, no prior warning of being unable to return if required. As they did not fit, I contacted them to discuss returns arrangements and was pointed in the direction of the small print of their returns page. Not happy, I was then told I could return the items for store credit - which I did. I then had to chase multiple times to be told returns can take 30 days to process. Upon raising a concern 4 weeks later through
paypal, I was told an imaginary email had been sent a week earlier with a discount code - funny, as I had an email referring to the 30 day process AFTER the date they said they had sent email. Hmmmm.
So I purchased more items and spent even more on top of the discounted amount, and was told by them I would need to close the dispute on paypal, or they would not send the items I had paid for. HOW DODGY IS THAT?? Anyone with a basic understanding of paypal would know that you should never close a dispute until resolved - and how could it be seen as resolved WITHOUT receiving my items?? - and there is no risk to the vendor as they can verify that items are sent with tracking numbers etc. When I questioned this I was told 'sort it out with paypal then', and basically left to rot with the dispute system on paypal - no further contact from the seller.
As I said, this is just someone probably selling clothes out of their garage, using clever online marketing to give an impression of being a decent reliable company - please avoid unless you are confident everything will be perfect with your order”
