TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,872 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,872 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No complaints, what I ordered was what I received, thank you.”

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Posted 16 hours ago

“EVERYTHING WENT SMOOTHLY”

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Posted 2 days ago

“All good, thank you”

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Posted 2 days ago

“The website was easy to navigate, and the selection was great. I also appreciated the free shipping and discount n first order.”

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Posted 3 days ago

“Always a pleasure ordering from TheInsoleStore, the operators are very sweet attentive and professional.”

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Posted 5 days ago

“Did you give me the promised 10% discount on my first order. There was no code. I emailed and got a robot type answer. I guess we'll see.”

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Posted 5 days ago

“It was easy to find the exact shoe I wanted and to order it! My shoes have not been delivered yet but they are in route.”

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Posted 6 days ago

“I received my order from Insoles quickly however i need to return the item as they are not working properly for me. It is difficult so far to find out how to return them, possibly exchange them. I did not receive the item I thought I ordered, maybe my mistake, tbd.”

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Posted 1 week ago

“I was really disappointed that the price of the insoles had gone up $10 in the last 6 months. However, I love the insoles so I made the purchase.”

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Posted 1 week ago

Thank you for your feedback, Laurie! We are happy to hear about your positive shopping experience with TheInsoleStore! We are so sorry to hear that you are disappointed in the cost increase of your insoles. As we are just an authorized retailer of the products we carry, we must abide by the minimum advertised pricing the manufacturers provide for us. Rest assured, the pricing of our insoles is the most cost effective pricing we are able to offer our customers while still abiding by the manufacturer's standards. We do feature sales and promotions periodically - we suggest buying your insoles during these times to help with the pricing a bit. We show that you are currently subscribed to our marketing emails, so you will be alerted as soon as a sale is live on our website~ We are so happy to hear that you've found an insole that you love and works well for your needs! Thank you for your loyalty and support of TheInsoleStore, and please don't hesitate to reach out if you ever need assistance with anything!

Posted 2 days ago

“I use Spenco flat insoles with my custom orthotics to add a little more cushion. Years ago when plain, flat insoles became more difficult to find in brick andd mortar stores I turned to online shopping and found The Insole Store. Been using Insole Store ever since. They have what I want and shopping is easy. The shipping is really quick. Very happy.”

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Posted 1 week ago

Thank you for your glowing 5-star review of TheInsoleStore! We are so happy to hear that you have found the perfect insole for your needs, and that we've been able to supply it for you ever since you have been unable to find it in brick and mortar stores. We know how important it can be to have the insoles you need, and we're happy we have been a consistent source for them! We are also pleased to hear that your shopping experience was easy, and that your order shipped out quickly. We appreciate your support and kind words, and we hope to serve you again in the future! Thank you, again!

Posted 2 days ago

“First heard about these from my foot doctor. Have used these now for 18 months, ordered another pair as they've worked so well and comfortable to wear. The shopping experience was easy, once I found the we site.”

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Posted 1 week ago

Thank you, Arlo, for your fantastic 5-star rating of TheInsoleStore! We greatly appreciate your support and are thrilled to hear that our insoles have been a tremendous help for you over the past 18 months. It's fantastic to know that you find them comfortable and effective enough to order another pair. We're delighted to have made a positive impact on your foot health journey. Moreover, we're glad you found the shopping experience on our website to be easy. If you ever need any further assistance or have any questions, our team is always here to help. Thanks again for choosing TheInsoleStore!

Posted 5 days ago

“The original insoles work for me. Got them for all my shoes:) Thanks y'all!”

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Posted 1 week ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Margie! We're thrilled to hear that the PowerStep Original Orthotic Insoles have been a perfect fit for all your shoes. We're proud to be able to provide you with products that cater to your needs and make your footwear more comfortable. Once again, we cannot thank you enough for your kind words and your continued trust in our brand. We appreciate your business and look forward to serving you again in the future!

Posted 1 week ago

“Did not get what I ordered. What U sent me was not what I ordered. U sent me thin rubber inserts. not with hard plastic on bottom. I want to return this item and get credit back on my credit card”

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Posted 1 week ago

Thank you for your feedback, Charles! We show that you purchased, and were sent, the Spenco RX Comfort Insoles! They are a soft, cushioned arch support that does not feature hard plastic on the bottom. We are more than happy to assist you with exchanging for the correct Spenco insoles that feature the hard plastic bottom you are looking for. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for assistance with a return, and we will be reaching out to you privately to ensure you are taken care of. We appreciate your business!

Posted 5 days ago

“I am a four time repeat customer and love your insoles. I have extreme neuropathy and have pain in my feet constantly. The insole helps me a cushion to ease the pain.”

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Posted 1 week ago

Salvatore, Thank you so much for the kind words, and I'm glad the insoles have helped! Please don't hesitate to reach out if you need anything!

Posted 1 week ago

“The store came up on a google search for Vionic sandals. Since the store is primarily an insole store you have to search for shoes under the title “shop more” then “footwear “ if you are looking for shoes. It took me awhile to figure this out. They do have good prices on their shoes. I would definitely shop there in the future for good quality supportive shoes.”

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Posted 1 week ago

Thank you so much, Christy, for taking the time to give us a 5-star rating on TheInsoleStore! We sincerely appreciate your feedback and we're thrilled to hear that you had a positive shopping experience with us.We understand that our primary focus is on insoles, so finding shoes on our website may not be as straightforward. We apologize for any confusion caused, but we're glad you were able to locate the shoes you were looking for under the "shop more" and "footwear" sections. We're also delighted to hear that you found our prices to be good and that you plan on returning for future purchases of high-quality, supportive shoes. We always strive to provide our customers with the best products at competitive prices Once again, thank you for choosing TheInsoleStore. We look forward to serving you again in the future and providing you with top-notch footwear and exceptional customer service!

Posted 1 week ago

“Easy to find the items I need. Material was in stock and according to recent email already on its way.”

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Posted 2 weeks ago

Thank you for your feedback, Paul! We're happy to hear your order was easy to place and shipped out quickly! If you need anything in the future, please don't hesitate to reach out! Have a great day!

Posted 1 week ago

“It is easy to navigate TheInsoleStore site. I have been wearing Birkenstock Orthodicts for years and they work fabulous. They have served me well for tennis, walking fitness etc. I had the one from the podiatrist which I paid $400. In my humble opinion, these work better for me. I have them in every closed shoe/sneaker I wear.”

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Posted 2 weeks ago

Thank you for your 5-star review Janet! We're happy to hear you found a cost friendly alternative! Your support means the world to us, and we look forward to serving you again in the future!

Posted 1 week ago

“Very easy to use,clear and concise.Great details on product.Payment with PayPal was a breeze.Thanks.”

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Posted 2 weeks ago

Thank you for your review, Mr. Meador! We're happy to hear how easy your ordering experience was! If you ever need anything in the future, please do not hesitate to ask!

Posted 1 week ago

“I’ve shopped here several times and it’s always been excellent service even on returns when I ordered the wrong size”

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Posted 2 weeks ago

Thank you for your feedback Jesse! We appreciate your continued loyalty to our store, your support means the world to us, and we look forward to serving you again in the future!

Posted 1 week ago

“I knew what I needed; very easy to shop”

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Posted 2 weeks ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore! We appreciate your kind words and are delighted to know that our service has met your expectations. We are thrilled to hear that our website made it easy for you to find the perfect insoles. Your satisfaction is our top priority, and we are dedicated to providing a seamless and user-friendly shopping experience. Thank you also for being a loyal customer of TheInsoleStore. Your continued support means the world to us, and we look forward to serving you again in the future.

Posted 2 weeks ago

TheInsoleStore is rated 4.6 based on 5,872 reviews