LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,847 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,847 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love using this company they have great quality items at a very fair price , im ordering almost every week now as they have everything and lots of unusual gifts as well”

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Posted 1 day ago

“Reasonable service depending on Royal Mail's delivery speed”

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Posted 2 days ago

“Always pleased with my items from this company”

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Posted 3 days ago

“I have had a good experience with LightInTheBox good quality products so far”

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Posted 3 days ago

“This is the first time I’ve used LITB and was very pleased with the service. One thing I will say is, always check the sizes per item then you won’t go wrong. Highly recommend”

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Posted 3 days ago

“Great company to buy items from that you want everything i got is great”

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Posted 3 days ago

“Very pleased with the quality of the item - at such a bargain price too.! Delivery tracking information was very helpful. Extremely impressed.”

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Posted 3 days ago

“Very happy this service. Item arrived in good time. Reasonable price for item and postage.”

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Posted 3 days ago

“Hi I am still awaiting informregarding returning the product I purchased ref: Order Details Order Number: 2404140579245648 Order Date: 2024-04-14 05:18:09 Shipping Method: Royal Mail”

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Posted 3 days ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102753152 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 days ago

“very good quality goods funny patterns on t shirts would buy more when poss”

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Posted 3 days ago

“Very pleased with my purchase will certainly purchase again very good delivery service”

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Posted 1 week ago

“I purchased a pair of boots from LightInTheBox at a very good price. They arrived during the period stated on my order, and were well packaged. I am delighted with them.”

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Posted 1 week ago

“LIGHT IN THE BOX IS A PROFESSIONAL AND FAMOUS ON LINE SHOPPING, WHOSE PRODUCTS, ESPECIALLY CLOTHINGS ARE DESIGNABLE AND FASHIONABLE, GOOD FOR VALUE”

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Posted 1 week ago

“great T shirt”

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Posted 1 week ago

“Good quality , value for money. You are kept fully informed of the situation regarding your order, until it is delivered.”

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Posted 1 week ago

“Was not sure when I fist placed the order as this was the first time I’ve used this web site I was pleasantly surprised how quick and easy it was to select and pay the items and were always keeping me informed of my purchases by emailing me and letting me know a really great service and will definitely be ordering more in this fantasy website”

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Posted 1 week ago

“Excellent service from online shopping experience from start to delivery topmarks Love the way you keep your customers happy with the updates on your delivery service. Thank you. Teresa”

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Posted 1 week ago

“Great site with a fantastic range on offer. The material and fabric of the clothes is amazing.”

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Posted 1 week ago

“item arrived in reasonable time and was well packaged. The shirt was a good fit and the graphics were sharp and clear. The graphics are part of the shirt and not iron on transfers like some cheaper shirts. A nice comfortable product. well done.”

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Posted 1 week ago

“Great product and good service.”

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Posted 2 weeks ago

LightInTheBox is rated 3.7 based on 8,847 reviews