I purchased this service. The software did not work. It crashed every time I opened it. I contacted support, they told me un-install and re-install. I did. When my PC came back, my video went crazy, then my PC slowed down real bad. I spent 2 days trying to fix the problem. I contacted support and asked for a refund and am told to install an earlier version - I said no thanks I want a refund.It's guaranteed and I asked before the 7 days. Keep getting stupid emails like just install the other version. Not risking the problems. Still waiting for a refund. Calling bank having the money returned. Apparently, this is a scam. Letting the bank know.