Very happy with the ordering process and courtesy of Staff. HOWEVER, I still have NOT received the item as it was shipped by Fedex who are a PITA at the best of times. Delivery problem compounded by YO mislabeling address by 1 letter - which Fedex should have handled as they drove past my house - but instead started a chain of events that meant I have had to spend 2+ hours on phone chasing this item down. When I reached out to YO for help, they responded but essentially said it was out of their hands. That may be true, but as a Customer I consider the actual receipt of the item part of MY contract with the supplier so it is up to YO to choose who they use - as when the contractor messes up it reflects badly on YO Sure they may be some fine print which says once YO hands it off to Fedex they are covered but that is not how I see it and will bear this in mind for future orders. I personally will go elsewhere if the only delivery option is Fedex in future