Firstly, Customer Service, delivery, packaging is faultless. Normally next day recorded delivery. Been using the site for over a year so I can't really grumble the fact I keep going back but gear sometimes is hit and miss, I would stick to Intex products as some of the Pharma products appear very watery. I normally just Run either Sus250 or the T400 and would recommend buying 2 bottles that way if you get a watery one you can syringe out 1/2 and 1/2 to make 1 stable syringe. Don't let any of this put you off though, I still recommend this site to anyone who asks where to purchase juice from.