I hesitate to award them even one star. In common with other reviewers, I was tricked into believing that my appliances had reached the end of their manufacturers warranties -foolish of me to fall for it. They are just a money collecting agency, farming out the repairs to various other organisations who are demanding that I take a day off work to receive their first visit, always followed by a second visit, requiring a further day off work. Better to find A local tradesmen to do the job. The only repair I asked them to do after going through their day off work process, waiting three weeks to hear from them again, then parts are not available, so I was offered £300 vouchers from curries in place of a new fridge. Unsurprisingly, no vouchers, more calls to them, apologies, vouchers on the way, three months on and still awaited Will they answer the phone, experiencing high volume of calls, obviously from disgruntled customers, leave your number and they will return the call, done this five times in 24 hours, and I’ve just sent them an email, expecting no response and will have to go to the ombudsman