Superb process from beginning to end, it really does include everything from start to finish, no extras or surprises that you might have to do yourself. We were looking to utilise the space in the garden for a family area and in these times working from home, creating an office space. The process is pretty seamless. From using the online tool to keep amending and tinkering with designs to finalising that via an online planning review and then site visit. It's all easy to follow and has great levels of communication throughout from your assigned person. This was all done in lockdown, when we could, we visited the showroom to see the materials first hand, which really helped with those finishing design decisions. The build itself was planned out clearly and then each step was followed from the base, to the build, to the plasterers and electricians. The installation was great and the team were hardworking, polite with attention to detail and always checking in to make sure we were happy. The outcome is a great building, lots of space and now no commute. Lots of great feedback from friends and family (the ones that can visit)