2nd time ordering dog bean bag having often reordered bag refills and covers. Despite website saying filled in nylon nets appears you have changed you filling policy to open fill- this is not on the website and is misleading. an open filled bean bag is useless to a dog owner as you have to remove the cover and wash every couple of weeks. I am now faced with having to manually remove the bean into covers you service team are sending. Service team have however been understanding and helpful but you need to reverse this policy as you will loose customers very quickly