Ordering the sofa was quite easy. What I did not like was that I didnt know when my parcel was going to arrive. Hence, after I sent an e-mail I got half an answer from you. And after two weeks I got an answer from the courier. The second thing is the VAT. I had to pay €57 for the VAT including handling services (I still have the invoice). During the ordering process, the VAT, 40 Pound was deducted from the purchase price of the sofa. That is another 9 Pound extra. Last but not least, it would really help if you have a video where customers can see how to put the sofa together. It was hell putting the beans in the sofa. And it is still not correctly done...