Total ineptitude. Agreeing with another reviewer that their stock response has been that the kits were not registered correctly. Waited over a week for one result but still haven't received my partner's result. They should be stripped of their status. Difficult to reach on the phone. When I finally did speak to someone they were very sympathetic but it didn't result in getting our results. A Harley Street address doesn't cut it for me. Avoid this company. At a time of crisis with Covid and its variants it is more important than ever that a company dealing with tests operate with the fastest possible turnaround - this company falls well short of the mark I'm afraid.