Everything was pretty much straight-forward. I took the course seriously and actually read all the lessons. There was some good information, which will help me drive more safely 45 years after getting my driver's license as a teenager. The refresher course was needed. It was indeed $19.99. The only dodgy thing was at the very end just before paying. The school added two things to your bill -- a "peace-of-mind" plan and a certificate -- which made the bill out to be about $40. You have to opt OUT of purchasing those items; I can see where many people would just hit "pay" and end up paying $40 instead of $19.99. Not cool. Beware.