The online booking system they use allows you to book from point to point in advance. That would be excellent, except they then review the booking to see if they want the job or not and cancel if they don't. They did issue a refund which can take up to 10 days. So they got the use of my money for a week for free but its terrible customer service to use an online booking system that doesn't actually reflect what you do. I was told on the phone that they only do airport transfers - which is fine, some "airport transfer" companies do that, and some do regular trips too. But why sign up for a booking system that suggests they do anything else? Very frustrating.