I went to woolworths Southgate mall for an item exchange, while at the till Ppc Alinah was called to authorise and on her arrival she checked the slip and asked the teller why are u taking this item its not from our shop and it's dirty it has a make up stain. She left me standing there and I asked the teller why they don't want to return the item because it's small what am I going to do with it because I need a bigger size same item. I then moved to the the table and asked her so what do I do with the small item, she answered in her laungage and said "rekasidinki" meaning they won't change the item with an attitude. I then asked can I see where that is written in black and white. She said now you want woolworths policies "u won't get that". She is a very rude lady with no good customer service.I buy my groceries and clothes in woolworths but I have never had such an encounter. I felt like I'm in some CBD shop in Jozi. The treatment was very bad and she is so loud. She needs to be at the back of the shop, where customers won't have to interact with her or else the will be many complaints and less sales because of her and her stinky attitude.