Honestly don’t bother. We bought and paid in full for a pram back in December and they were more than happy to help and take our money.. we could have bought the pram £100 cheaper online but decided it was best to use a local shop in case of any problems. How wrong was I! They promised us delivery only takes 2 days and the pram would be safely stored in the warehouse. Fast forward to now, I rang to book in delivery but I couldn’t be promised delivery in that 2 day time slot so we actually waited 10 days to then only receive half of the pram on the day. I rang the shop and was told twice that it was a split delivery with DPD and someone would ring me back asap. Lie number 1. I then had to chase two further times the following day, never had a single call back and still they basically said ‘it’s weekend, it’s tough we will let you know Monday’. I explained that I’ve had complications and we booked the pram as we need it asap but was ignored. Turns out I was rushed into hospital the following day so my Dad took over conversations with the shop who again promised a call back numerous times over a further 2 more days, yet never got one. They told him we could have the pram ‘if they were one up on stock check’ as if it was our problem that them or DPD had misplaced it. After another 24 hours of chasing, they agreed for him to collect the missing parts from the warehouse directly as it had miraculously been returned via DPD after 5 days and agreed to discount a cost for an isofix base for the troubles - although it wouldn’t be back in stock for 3 weeks so we had to pay now and collect in 3 weeks time. Of course I was dubious after everything else so we looked online and found that it was in stock with this company for delivery in 24 hours. Upon speaking to whoever handed over the pram in the warehouse, they confirmed that it would likely have been dispatched the following day direct from the supplier - more lies! Don’t get me wrong, some of the girls in store were lovely and super helpful but don’t let that fool you because the aftersales and customer service is absolutely shocking. Mistakes happen but to be blatantly lied to day in day out after spending good money with them is just insulting and definitely not the stress you need when your about to give birth!