I placed an order on 22 August 2002 and was given a delivery date of 1 September. It is now 7 September and I have not received the item. The Photobox website shows that the item was dispatched to Evri (courier) on 23 August but the Evri website shows that they are still awaiting receipt from Photobox. I have had great difficulty establishing how to contact Photobox. I have found two telephone numbers but both appear to be "dead". I also eventually found an e-mail address, but they go unanswered. Previous orders have been received satisfactorily, but now that something has gone wrong I find it impossible to contact the company. This is appalling customer service. I have given one star only because I cannot award nil.