It is so sad and distressing that one of our UK leading stores has deteriorated so much. Useless online support, incompetent customer service agents by phone and uncaring staff in the store. returned two items in the store but they processed only one and refunded only one so we spent the next 4 hours chasing customer service agents on line and by phone with no avail. Naturally, you cant contact the store nor is there anyway for them to call you back...incompetence at its highest. Let's hope their next Chairperson brings back JLP to its glory days where customer was always first