Dreadful. I entered a draw for a new trainer launch and was subsequently told that I had been unsuccessful. However, my account had already been charged for the payment, and I'll need to wait for the funds to become available to me again, by which point the trainers I wanted will be sold out everywhere. It was all the money I had in the world, and it took me 3 months to save up what little spare cash I had to be able to afford it. Only to be told that I have been unsuccessful and 'sorry', when you know they're laughing all the way to the bank. Meanwhile those of us who have to work for a living and for something, anything to look forward to, even the smallest bit of joy, get told that 'fair is fair'. Random does not mean fair, it means that loyal customers get forgotten while resellers make their profit. All I was asked was if I wanted them to close my account with Hanon. Disgusting. I hope this business fails.