As other customers noted, I also had terrible issues with their on-line ordering/shipping and return processing. I am 100% not satisfied with their service. One of my packages arrived, one item was missing in the package. The other package had no packing insert. I returned 4 items out of 6 items I ordered. Refunds issued into my credit card incorrectly. A total amount of refund for 4 pairs of shoes was $337.05. I was charged for those shoes (excluding tax) with the amount of $409.99 I received a refund for the missing item after emailing and reporting the issue. A shippment of that missing item was arrived after a refund issued while their email said they cannot ship the missing item back. I paid $46.24 for shipping 2 boxes of returns to their return department. Never again. It was alot of headache, in the expense of their incompetency, say the least.