Most disappointing experience I've ever had with a major retailer. 5 phone calls over 2 months to achieve little. Ordered 3 wardrobes to fit in a line on my wall. 2 arrived. Final 1 was meant to come, kept getting text updates it's on it's way, then another saying it's delayed and to wait until 9pm (stayed in all day on my day off). Never arrived. Next day the item status said delivered. Call 1: Contacted Argos who said there was a technical error on their end, and the item is lost, and none in stock. Was promised a refund and a £20 gesture of good will. Neither arrived. 1 week later, Call 2: Informed them neither received. Was told the previous customer service rep didn't action it properly, and the new one I spoke to had done this and guaranteed it'll be with me and I won't need to call again. Neither arrived. 2 weeks later, Call 3: Called again, neither received, was given an apology and told it will be escalated. Refund on item (but NOT a refund on £7 delivery fee), and £20 gesture of good will received. 1 week later, Call 4: Informed I did not receive my delivery fee refunded despite not even receiving my delivery. Received an apology and was told this would be actioned. Wardrobe also back in stock but now more expensive, was told I can get in touch to after re-ordering and have the price difference refunded. Asked if I can use my £20 gesture of good will for this and if this will be taken into account too or if I should save it for a separate order in future. Was told I can use the £20 and to explain this when getting in touch again and it'll be refunded (spoke to a named rep) 1 week later, Call 5: Asked politely to escalate to manager, spoke to Melissa. Delivery fee refund was actioned (still waiting for it), and was told that the additional £20 gesture of good will cannot be reclaimed. Overall, I got the cupboard for £6.00 less than the original price, by using the gesture of good will, but despite what the named rep said on my previous call, Melissa said this cannot be refunded, and said goodbye. Conclusion: Extremely time-consuming, inconvenient, dishonest delivery updates, misleading customer service representatives, and unprofessional rude manager. Worst experience I've had with a major retailer. Will never use again, and will advise all others to also avoid.