I have used vision cruise for many years, this year we booked to sail on June 11th 2020 on the Azamara Journey which was cancelled due to Covid 19. We originally booked this cruise in July 2019 with a £500 deposit, the final payment of £4518 was paid to Vision cruise on 18th February 2020, Vision cruise contacted us in May 2020 to inform us the cruise was cancelled and offered a future cruise credit or a refund, we requested a refund and were informed that this would be paid to us when Azamara paid it to Vision cruise which could take 90 days, we received the £500 deposit refund in the same week directly from Royal Caribbean. Last week I called Vision cruise to chase up the refund for us, I was informed that they had received it and it would be processed and paid to us, as I hadn’t received it I called Vision cruise this morning to chase it up, I was informed that it was with their accounts department who would process it by the end of the week and the money would be with us a few days afterwards. I asked the lady on the phone when Azamara had paid it back to Vision cruise, she said she couldn’t see that information on her screen so couldn’t tell me, she obviously knew that Azamara had never received it in the first place.. I then called Azamara who informed me that they had never received the final payment from Vision cruise and the £500 deposit was all they had received for this booking which they had refunded. This in effect means that Vision cruise has had the benefit of our money since 18th February 2020 a total of 6 months, to me this is totally unacceptable and possibly dishonest on Vision cruises part and they are still delaying, if I hadn’t called last week to enquire about the refund how long would they have kept it for and how many more of their clients are unaware of what is going on?  I have booked all of my cruise holidays through Vision cruise for many years and to be honest I am far from impressed with their business practices and will not be using them in future.