Andrew A
My low score is not aimed at the products I received but more at the terrible customer service. I called to enquire about a delivery date but I was left feeling very frustrated with the lack of response. I was told I would receive a call from a member of staff but instead I got a text message at eight o’clock in the evening that didn’t even answer my initial enquiry. I like to feel reassured when making online purchases but unfortunately I was left wondering if this company even existed. When I asked very simple questions I was met with no answers and a very uncomfortable and lengthy silence. My products did turn up but the lack of information and professionalism surrounding my order was enough to put me off from returning. I would have given zero stars but one star was the minimum I was able to award. Just to make matters worse the packaging it was sent in was split down one side and one of my items was missing. After my initial experience of their customer service I decided not to bother reporting the missing item, it just wasn’t worth the stress 👎👎👎
5 months ago
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Vapekit.co.uk has a 4.9 average rating from 19,391 reviews

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