Shocking I closed my account but had received money on to said account, £62 I called to ask for a refund and was put through so many hoops it was a joke, needed me to submit identification etc which I found odd they were able to give me a credit card but not my own money back without identification, did this and then called was told id get a call back, I asked to be called at a certain time due to work, literally called when I couldn’t answer, so again I call, I get someone else on the phone who says she’s now processed my refund i should have it latest by Friday, Friday here I call up to say not received and there is no record of this person speaking to me and worse she took my sort code and acc details, have raised a complaint this is seriously worrying, now with my passport, name address and sort code and account number all to get my own money back.. will await how this complaint goes but I have a fair idea nothing will be done but recording a complaint as taking this further.