I contacted you initially because I was concerned about the delivery status not being updated accordingly so I would be at home to receive my item. As you may be able to see on the courier’s site, it was received by ‘neighbour’ the courier did not leave a note and I don’t know which neighbour. I DID NOT authorise for anybody else except myself to sign the delivery. I spent unnecessary stressful time knocking on businesses' doors about the parcel. After so much time waste I found the item. Lack of attention from your telephone advisors, appalling attitude and understanding of the English language.